Policies and Procedures

Welcome to Twelve Twenty Eight Aesthetic and Regenerative Medicine!

We are thrilled to be part of your journey toward optimal health, wellness, and beauty. This introduction will guide you through the process of scheduling your consultation and understanding the policies and procedures designed to ensure a seamless and exceptional experience.

Scheduling Your Consultation

To schedule your consultation, please visit our Client Portal:

Our user-friendly portal allows you to select a service, choose a convenient time, and confirm your appointment. If you prefer a more personalized experience, we also offer a Concierge Scheduling Service. Our concierge team can assist with booking your appointment and provide reminders to ensure you never miss a session.

Appointment Policies

We value your time and strive to provide prompt and efficient service. To maintain this standard, we have the following policies in place:

Arrival Time

  • Please arrive on time for your scheduled appointment.

  • Arriving 15 minutes late will result in a no-show fee of $50 and cancellation of your appointment.

Deposit Requirement

  • A $50 deposit is required to secure your appointment.

  • This deposit is applied toward your service and is non-refundable for late cancellations or no-shows.

Cancellation Policy

  • You must provide a 24-hour notice to cancel or reschedule your appointment to avoid forfeiting your deposit.

  • For prepaid services (e.g., The 1228 Protocol™), cancellations made with less than 24 hours notice will result in forfeiture of the service for that day.

  • For prepaid services (e.g., The 1228 Protocol™), cancellations made with less than 24 hours notice will result in forfeiture of the service for that month (The Protocol is a service each month).

Types of Consultations

We offer two specialized consultations tailored to meet your needs:

Aesthetic Consultation

  • Focused on enhancing your appearance, this consultation includes an in-depth evaluation of your skin, facial structure, and aesthetic goals.

  • Common topics include dermal fillers, PRF treatments, PDO threads, skincare regimens, and other non-invasive aesthetic services.

Precision Medicine Consultation

  • Designed for those seeking to optimize their overall health and well-being through regenerative and integrative medicine.

  • This consultation addresses hormone optimization, nutrition, lifestyle, and advanced protocols such as The 1228 Protocol™.

Note: If you are unsure which consultation best suits your needs, our team is happy to guide you in making the right choice.

Additional Notes

We pride ourselves on delivering exceptional service and personalized care. Please let us know if you have any special requests or questions prior to your appointment.

Our policies are in place to ensure fairness and respect for all clients, as well as to maintain the availability of our services for everyone.

Thank you for choosing Twelve Twenty Eight Aesthetic and Regenerative Medicine. We look forward to helping you achieve your wellness and aesthetic goals!